Not following the covid 19 destination and being dropped at the wrong destination
A way of paying fare should be available
Educate the crew on how to handle the pedestrians.The police to be involved in solving crimes and reduce the rate of corruption
Moving faster before a passenger before settling
Sacco should maintain discipline on their crew.
Awareness of the conductors on how to deal with their customers. Police should intervene when near the incident.
Matatu ziwe na hotline mahali mtu anaweza piga akiwa Kwa hatari
reduce number of crew or have specific authorized crew
Specific branch i the police department to deal with this matter of harrasment.
Drivers and conductors should be trained on how to handle passengers in a polite way. There should also be price regulations to avoid flactuation
Awareness of the conductors on how to handle their customers.
Touts and drivers should be taught human rights. Mahali pa kuripoti,Sacco's wakaliwe kuhusu harrasment.
government to intervene and people to speak out
place government representatives at the bus stops and reduce fare charges
The crew should have a sacco that shows that they belong to a certain vehicle to avoid harassment.
Conductors should adhere to ethics when communicatimg woth pedestrians
Respect their elders..... Mind the music they are playing
Standardized prices, accommodate people with disability
Etiquette and communication modules standards fare for the routes
Improve personal hygiene and consider having more female crews working in the industry.
Public awareness, hygiene in the vehicles
Introduction of guidelines on fare prices. Consideration of noise on the public transport.
Drivers and conductors should be trained or educated on how to handle the passengers
Matatus should stop inviting alot of conductors. Wearing of Masks by passengers should also be implemented
Noise pollution(loud music),  overloading of passengers
Learn to speak with each other with respect
Removed from the stage by other marshalls
Makangas and drivers should understand the passengers' needs
Proper scrutiny touts and drivers from sacco
Guidelines on equality for all .And government  should set out rules that govern public transport.
Proffesionalism within the matatu industry
People made to alight vehicle while in motion
Educating the crew and the government should ensure the fares are not hiked
Emergency report unit or posters in public transport
Have the driver photos and numbers in tge vehicles
Wachukuliwe hatua ya kisheria wanaonyanyasa kina dada.
Creation of awareness to the public.... Landline
The saccos should protect the customers need.
Formal ways of payment i.e receipts to avoid double payment
Women should be respectful and pay the fare.women should wear respectful clothes.
The government to intervene on fare issues
The government to talk to the Sacco owners .
Awareness of the conductors  and advice them in how to behave well.
Have dustbin for hygiene purposes,,Saccos should help
Have Michuki rules back and implemented,,have constant drivers and easily identified ,,,have customer care training
Mismanaging the goods(dumping them in the mud)
Reduce noise pollution(the musoc is too loud)
Set standard price at specific times of the day throughout. Respect people regardless of their body size.Create awareness on sexual harassment.
Conductor's should be trained on how to handle the passengers
Educate conductors and ladies should mind their dress code
Watu wa Matatu wafuatiliwe Sana. Sheria zinazohusu magari ya umma ziwe Kali.
People should should have their fare intact
Drivers and conductors to be trained on hospitality
Sensitization. Punishment for those who harass people
Have stipulated fares for all routes ,,,have conductors in uniform
Discrimination for some people eg smartly dressed people
cleaness in the vehicles and training of makangas on respect
Make use of tracking techniques of lost item
Ride was cancelled without a fine a given a discount on the next trip.
Traffic officers should stop taking bribe
Educate the conductors on how to handle pedestrians.
saccos to employ specific staff and uniformed. Respect
Have a standard way of charging in all vehicles.,
sensitization. Introduce paybill numbers to avoid disputes over payments
Contacts to be available to be used incase of anything bad happening.
All public transport operators should be registered under one body, so that when reporting incidents it's easy to held the person responsibleto
Sacco waajiri watu wako na adabu na wanajua kuinteract na watu kuepuka mabishano
crew to stop using substances during work hours
Awareness to the drivers and conductors concerning the safety of the passenger
The owners of the public means of transport to be informed on anything happening.
Watu waelimishwe. Wafanyikazi WA matatu pamoja na abiria
Education on the conductors and drivers on how to handle people.
Awareness of the crew on how to handle their customers.
Conductors should be sober while doing their work.A fixed price of fare.
The crew should be well trained on how to handle customer
Stop carrying excess passengers...... Keep their word..... Respect one another
We should learn on how to approach each other and we should also mind our language
Stop loud music and those images they display
There should be a specific vehicles for carrying passengers with heavy luggages so that there should be any harassment or denial to use any public transport
Choose good and appropriate drivers and conductors
Have training about customer care for the conductors
Respect one another..... Mind the music they are playing
Standardization of prices and raise awareness on sexual harassment
Governing body to regulate fare and educate the crew
Ladies should have different tactics of dealing with people. Be your brother's keeper.
Police should get serious with the way they are dealing with the conductors
Honesty among crew. Bribery should stop on roads
Proper rules to be introduced in the matatu industry
Drivers and conductors have a unique number
Drivers and conductors should be educated
Creation of awareness to the crew,proper implementation of the ser rules
Passengers should be aware of their rights. Also drivers and conductors should not be working under the influence of alcohol
Government inspection should be Paramount
Education for drivers and conductors. Rules and regulations for conductors. Fixed prices or price ranges. Conductors should wear uniforms.
The government to improvise other means of transports
Awareness of issues related to harrasment. Training for the matatu operators on how to deal with people
Sensitisation for conductors to get customer service skills
Conductors and drivers should be trained or educated on how to handle the passengers with respect
Government should be serious,,,Saccos managers be honest
The conductors mistreating the elderly. They favour the young and neglect the elderly.
Being dropped at the wrong destination and being looked for another vehicle on the road when there is a breakdown
Conductors and driver to be educated on public relation , the pedestrians on their rights on the road,
Kukupitisha penye unaenda,ama kutokufikisha penye unaenda.
Conductors need to go-to school just like drivers ,,,they need to be treated how to respect wen ,,we are their mothers sisters and daughters
Introduction of different modes of payment
Introduction of contacts to report during crimes.Specific fare to be allocated for certain times.Overloading of passengers.
Kuharakisha watu wakongwe na wanawake wajazito
Keep their word and respect each other and be considerable at some point
Check on traffic police and be strict,,,,,Have constant fares
Conductors should know how to handle customer
Introduce cctv that shows what's happens inside the vehicle. Constant price to be tagged in the vehicle at specific times.
Serekali ifanye kazi pamoja na sacco. Then fixed fare iwekwe kila mahali.
training of conductors on customer service
Seminars for drivers and conductors about customer care
Air pollution  by the crew.Driving recklessly. Maintain hygiene.
Training of the conductors and drivers. Not let anybody work in the matatus. Conductors to be license.
Education for conductors and drivers about customer care
There should be posters in vehicles to indicate the cost of transport. I'd also like to say that those passengers with bulky luggages should be allowed to use public transport. There should be a specific area in vehicles secured for luggages
Congestion inside the vehicle and not adhering to covid 19 protocols.
Madereva na utingo wasaidie wamama wabebe mzigo ,wasikae
Conductors should be transparent. Stop overlapping. Roads to be well constructed.
Sensitization on the drivers and makanga
Decongestion in CBD,,have the cctvs in place
Passengers should be cautious to know who the conductor is.Conductors should be respectful.
Standardized fare charges, crew member registration
Standardized fare charges, customer service
Have helpline numbers in the numbers in the matatu
Disciplinary action to be taken upon the conductors abd driver
Have permanent conductors,,have sacco in the vehicle
Awareness on conductors on dealing with their customers. Do their work when sober.
Awareness  of the conductors on how to deal with their customers.
Drivers and Conductors have uniforms,,,,have active numbers in the vehicles which you can report ou can report
Awareness of conductors on how to handle their customers.
Taxi was blacklisted from working in area
Abiria wasijibizane na conductors. Conductors wasinywe pombe wakiwa kazini. Makanga walevi ndio huleta shida
Have constant fares,  Have sacco numbers
If one doesnt have money the court should be lenient and help out
Rules regarding fare should be implemented
The crew tobe taught on how to relate with the pedestrians.
Sacco management to be at look with their crews
government to intervene and people to speak up
The conductors should mind their language
Makangas should be educated, understanding of the passengers and handling them in a respectful way
Every women should take care of themselves
Kubeba kupita kiasi katika combo cha usafiri.Kuibiwa kwa chombo cha usafiri.Kuendesha kupita kiasi.
Use ond person as an example to the rest.Police should atleast be in each vehicle for protection.
Theftt,  not beimg dropped at the right destination, overspeeding,  noise pollution, overloading
Sacco owners to maintain respect on their crew.
The crew should be informed on where to be cautious about their property.
Contacts to report to during crimes.public means of transport should be clean.
Contacts to be available for reporting incidents. The names of the crew should be there.
Police officials should listen to women and take their cases seriously
Patience, fare regulations and public relations
CCTV cameras in matatus, scrutiny of touts and drivers
Have policies implemented,,have customer care service
People should be responsible for for each other
Drivers and conductors should be responsible
Kuweka watu kupita kiasi kwa chombo cha usafiri.
Contacts to be placed in the vehicles incase of anything.
Clear communication between matatu operators and the public
Conductors should respect on their customers.
Kuwe na number ambazo mtu anapiga ikiwa kondakta na dereva watakosea
Polisi wanafaa kuskia abiria wakienda kuripoti
Nauli ikuwe standard, wafanyikazi wafunzwe jinsi ya kuongea na watu
Standardized fare charges, cleanliness in the public transport
Put a price list and the payment should be considered. Conductors should be educated on what to do.
Check on drunkard drivers and conductors
Drivers and conductors should be sensitized on how to deal with passengers
Heshima kwenye usafiri .Serekali iweke barabara .wanawake wawe na gari zao
respect to older people and honesty amongst crew
People to be aware of their rights and standardization of fares
Another passenger toped up the difference for me
Advice people to travel during the day.Check on the payment before getting into the vehicle.
Hotline number to be provided, introduction of women public transport .
Police should take the reports on gender violence seriously.
Training of the touts, Actions taken ,Operational helpline to be put
crews to have uniforms. saccos to hire educated/sober crews
have fewer crew members to avoid thefts at bus stops
Training of conductors and drivers on how to associate with their passengers
Those helping in filling vehicles at stage should be checcked
Drivers and conductors should be educated on how to handle the passengers
Makangas should be trained on how to handle the passengers with politeness
Strict measures on prices to be put and used .To stop overloading. Dealing with noise pollution.
Payment should be constant. Passengers should help themselves when something arises.
Wamama wenye watoto wapelekwe taratibu wanaposhuka
Kupitishwa penye unafaa kushuka.Chombo cha usafiri kuenda kabla ushuke.
Awareness of the crew and they should be clean.
Mafunzo Kwa madereva, maconductor, watu wa kupanga gari na umma Kwa jumla
He was confronted and warned if it happens again he will be arrested
Respect other people even if they are younger than them
should have consistency in terms of fare rates, routes. proper maintanance of the vehicles
Awareness of conductors how to deal with their customers.
Good example from parents, Public awareness
Have seminars for conductors about customer care
The sacco should ensure that the price fixed
Serikali ipee vijana kazi. Na iangalie vile watu wa matatu watapata discipline
Means of reporting the situation should be there.Specific conductors should be allocated to a specific public vehicles.
Retraining crew and fare standardization
Drivers and conductors should be trained on how to handle passengers with politeness
Conductors wawe trained vile watadeal na watu
The head of the vehicles to monitor their crew.Or have a representative to be going round monitoring. Women conductors to be added.
Kuwe na fixed price na time yake. Wazingatie fare hio na traffic police pia wawe involved.
Awareness to the conductors on how to handle passengers.
Kondakta waelimishwakuhusu jinsi ya kuongelesha watu
Awareness on conductors. They should drive carefully and not beyond the limit.
Taking your belongings and putting them to the vehicle they want you to board without your permission
They shouldn't take anyone's belongings without permission
Vehicles not reaching desire destination
training on touts on respect during retreats
To the hospital and taking the kids to school.
Two conductors should be in the public vehicle to avoid confusion.
Prevent drunkard drivers,  sacco should help
teaching on touts and badges on uniforms
conductors to be trained on moral conducts
Drivers to careful on driving. Awareness on conductors on how their customers.
Drivers and conductors should be human, fair to the passengers
Conductors to have good manners on the customers.
passengers to respect crews too and speaking up
Awareness of the crew on customer care and anger management.
CCTV Kwa mabarabara. Polis waskize watu si kuitisha bingo peke take.
formalizing the transport sector. Having authorized personel at the bus stops
Stop loud music and the music played should be general exhibition
Reduce matatu monopoly in public transport
Curfews should be enhanced to reduce criminal cases during the night
Education on touts. A working system to ensure bad touts no longer work in that sector.
Educate conductors on respecting people privacy.
Sheria zifuatwe Kwa Barabara. Makanga na dereva waangalie usalama ya abiria.Mahali pa kuripoti
Scrutiny of touts and drivers and registration
Kupitishwa penye unafaa kushuka ama kushukishwa kablq ufike penye unaenda
Establish a form of payment of fare to avoid quarrels. Awareness of the crew.Educate people to know their rights.
Wafanyikazi wafunzwe jinsi ya kuongea na watu
Limit noise pollution. Conductors and drivers should be registered so that we can know who caused something. Respect among everyone.
Awareness of the conductors on being friendly. Passengers should be respectful.
Have much money as change.Conductors to be discipline and have respect.
People should speak out and police should take action
Maconductor waongeleshwe kuhusu vile watahandle passengers. Police should corporate not take bribes everytime.
Someone should teach men how to deal with women  and men. Especially the Conductors, Drivers, Marshalls at stages
Specific conductors to do their work and avoid giving it to others. Avoid noise pollution, like the music in the public transport.
More insights on how to handle the client
Mikakati ya kupanda na kushuka gari iwekwe
Passengers being rude to the driver and conductor.
Conductors to be only a specific number.
Awareness of the conductors. They should know how to handle their customers.
Fixed amount of fare to prevent clashes.Stern action to be taken against operators.
They are choosy when it comes to pedestrians
Being  dropped at wrong destination and overloading.
Police to be taught ethics and professionalism instead of harrassing citizen.Corruption to be reduced.
Regulation and criteria on who can be part of the crew
Tabia irekebishwe na wafanyakazi wa barabata wafundishwe
Sensitization of the conductors and driver
Each public school have a school bus,, conductors have training
They don't care on how passenger alight , they bypass your stage
The crews should be educated. ( short courses )
Conductors should be discipline and know how to handle their passengers.
Drivers and conductors should be understanding of the passengers
Talking to them and learn how to handle there customer
Goods or properties being stolen while in transit.
Training to be offered to the crew so as to enhance relation with the pedestrians
Conductor wafanye kazi Yao. Wapangaji wasiambiane malipo. Makanga wajibu watu vizuri wawe na adabu
Mutual respect between crew and passengers
Educating the crew on how to communicate with the pedestrians..
Raise professionalism of the makangas. Restriction of inappropriate music in matatus
A solid system to held the offenders responsible
Drivers and conductors should be sensitized. They should know how to treat passengers in a polite way
Tell the customers a way to pay their fare.
Traffic rules should be observed at all times
Smoking inside the public motor vehicle.
The crew to be taken to ethic classes inorder to enhance proper servicing
There should be adequate number of traffic officers on every stage to monitor drivers and conductors
The crew should be trained . The government to create job opportunity for women in public  transport.
Askari waangaliwe waache kuchukua hongo. Conductor na Dereva wakipelekwa Kwa polisi polisi wanaskiza kesi si kukula pesa Tu.
Educating the drivers to stop overspending
Matatu owners should employ people who are respectful.
Kuweka watu kupita kiwango kwa gari.Punguza sauti ya muziki.
Conductor awareness  and cleanliness. Conductors should be discipline.
Help women be stable and have their own cars
The customer welfare should be the first priority and not profit
Contacts of their sacco should be stick in the vehicle for easy communication  when in need of it.
Conductor should be taught moral values on how to relate with people.
passengers and crew to respect each other
There was time my fragile goods broke in a matatu
The police should deal with cases related to public transport seriously
Formulation of policies to protect the customer
Conductors should be trained or educated on how to deal with passengers fairly, especially women
Sacco wakue na numbers za kupiga mtu akiwa na shida na wafuatiliwe. Nauli iwe constant na ziandikwe Kwa gari ndani.
Traffic police should be gentle.Awareness on the driver and conductor.
Awareness to the public and the matatu crew on the respect
Conductors should be trained or educated on how  to deal with passengers in a friendly way
Kuajiriwa kwa wanawake kwenye kituo cha magari
Overloading to be controlled  . And respect to be Paramount.
Rushed in the vehicle without minding the pedestrians safety. The conductor is always in a hurry to go to the next destination
Not being dropped at the right destination .
Residents/sellers residing within tht very destination
Policy to be formulated to curb fare technicalities
Awareness on the conductors on how to talk to their passengers.
Watu wa magari waongeleshwe na wafunzwe kudeal na watu.
Awareness to the crew on how to handle customers.Set up a specific fare for a destination.
Respect between the passengers  and be their brother's keeper.
People should be enlighted on their rights
creating awareness and educating crew on passenger service
Passengers and conductors to avoid arguments.
Be honest...... Law enforcement..... Stop loud music
accountability. Inclusitivity of PLWD. Actions to be taken to law breakers
cctv cameras on roads and vehicles. fixed fair charges
Matatu crew wafunzwe how to handle customers. Clear prices indication.
Place cameras in the vehicles. Put hotline numbers.
The crew should be educated on customer service
Our society should be sensitized about good moral and values. Drivers and conductors should also be trained or educated on how to to deal with passengers
There shouldn't be overcrowding in public transport
Serikali ihakikishe conductors na drivers wawe vetted. Wanawake wasaidiwe wakiripoti si kuwa judged.
Awareness of everyone on harassing people.
The crew should be trained on hospitality.
Specific conductors to be shown and maybe uniform. Conductors to be clean and have good behaviours.
Sacco to have policies to help customers ,,  have action after reporting  the incident
Set fixed fares .The crew should not collude with thieves .
Teachings about respect among crew members
Contacts to be put in the public vehicles for help.
Need for cheaper matatus for common mwananchi
Makanga empowerment and fare standardization
Awareness of the crew like respect on their customers.
Kuambiwa ushuke haraka na gari haijasimama
The car owners should have a cctv cameras.
Educate drivers and conductors on how to handle customers ( customer service)
Regulations fare to be fixed. Makanga waelimishwe kuhusu kutovuta wateja.
There should be social distancing.Awareness of the conductors.
Awareness done to the conductors on how to treat their customers. Conductors to treat their customers with respect.
We should give the exact transport money to avoid being over charged
Conductors have training for customer care services
The government to control the number of people
Awareness of the crew on good behaviour and how to treat people.
Conductors to be disciplined.Infrastructure to be constructed.
She heard the crew having relations with thieves to steal from pedestrians.
Police to be easily accessible to the citizen.
Have sacco contacts in the vehicles and representatives in the stages
They should treat the elderly with respect
Jinsi ya kuambiwa mtu auntie chombo cha usafiri.
Matatu sector should be changed.Improve on feeder roads.Awareness of the crew.
touts should be in uniforms to avoid cases of payment disputes
They should be honest and keep their words
Standard charges. Conductors to be looked so that they are not intoxicated
Awareness on the conductors on how their customers.
Passengers to speak up against any type of harassment in public transport
employ disciplined and train on passenger services
The crew to be educated on customer service.
Fixed fares .All cars to be installed with CCTV Cameras.
Awareness of conductors on customer service. Payment of fare should be constant .
Putting a specific amount of fare in specific times.Awareness by the conductors on good behaviours.
Sacco  to maintain discipline among its crews
Drivers and conductors should be sensitized to treat people in a nice way
Wawache kubeba excess wanzingatie covid 19 protocol
Choosing their own preferred pedestrians
Educate the crew tobe sensitive in there work.
Kufanyiwa mabadiliko kwenda kwa gari nyingine bila kapangia.
Kupitishwa penye unafaa kushuka ama kimaksudi.
Every public vehicle should know how to handle their customers. Awareness of the crew.Contacts should be available in the vehicles incase of anything.
Put measures to cater for people living with disabilities.
Boda boda riders and matatu drivers and conductors should be educated on how to respectfully deal with women especially young women
Specific people should be allocated Specific public vehicles to be in.
We should cautioned when choosing the matatus we want to board
Nauli izingatiwe na dereva na makanga wapate kufunzwa jinsi ya kuzungumza na abiriaa
education on touts. cctv cameras in vehicles
Enforcement of sacco rules at the  stage